Refunds and cancellation
How free trials, monthly renewals, cancellations, billing corrections, and statutory consumer rights are handled.
Last updated 28 August 2026Free trial
The CyberRecon trial currently lasts 30 days and does not require a payment card. Trial access ends or becomes restricted when the trial expires unless a paid plan is activated.
Monthly subscriptions
Starter, Agency, and Pro are recurring monthly subscriptions billed by Stripe. The checkout page displays the current price and billing interval before payment. Plans renew automatically until canceled.
Cancel future renewal
Open Account, choose Subscription, and select Manage billing to cancel through Stripe. Cancellation stops future renewal. Unless the billing portal states otherwise, access continues until the end of the already-paid period.
Refund requests and billing errors
Payments are not automatically refunded solely because a subscription was unused. Duplicate charges, incorrect amounts, service failures, and other refund requests are reviewed individually. Email support@cgreglab.space with the account email, invoice number, charge date, and reason. Never send full card details.
Mandatory consumer rights
Nothing in this policy limits withdrawal, refund, cancellation, defect, or other rights that cannot legally be excluded. Consumers may contact support@cgreglab.space to exercise an applicable statutory right or raise a billing dispute. Stripe cancellation controls are provided in addition to, and do not replace, mandatory legal rights.